Refund policy

JENALI Refund Policy

At JENALI, all approved refunds are issued as store credit. Please review the full policy below before initiating a return.

 

1. Eligibility for Store Credit

To qualify for store credit, returned items must:

• Be unworn, unwashed, and in original condition, with all tags attached

• Be returned within 14 days of delivery

• Include original proof of purchase

Note:

• Sale items, intimates, jewelry, and face masks are final sale and not eligible for return

• Custom or personalized items are also final sale

 

2. Store Credit Terms

• Store credit will be issued for the original purchase price

• Credit is issued within 5 business days of return approval

• Valid for 12 months from date of issue

• Can be used on any product at jenali.org

• Cannot be combined with other promo codes

• Has no cash value and is non-transferable

 

3. How to Start a Return

1. Email: jenalimanagement@gmail.com

2. Include: Order number and reason for return

3. Wait for return authorization before shipping items back

Please Note:

• Customer is responsible for return shipping costs

• Pack items securely to avoid damage

• Include original packing slip or order confirmation

 

4. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Send clear photos of the issue

• We’ll cover return shipping and send a replacement once we receive and verify the return

 

5. Final Sale & International Orders

• Sale, custom, and personalized items are final sale

• International orders are final sale unless the item arrives damaged or incorrect

 

6. Store Credit Value Protection

• Credit maintains the full original value of your purchase

• If new items cost more, the customer pays the difference

• If they cost less, the remaining credit stays on your account

 

Still have questions? Reach out to us at jenalimanagement@gmail.com